Reducing Friction in Healthcare
This week I am talking to Greg Johnsen, CEO (@gregjohnsen) of LifeLink – a company creating a frictionless experience for patients, providers, and researchers using chatbot technology.
We discuss the challenges in healthcare, which in many respects seems to continue to place barriers to work with requirements and processes that challenge even the most patients of people. They build an end to end solutions pull gin in technology that is smartly engaged with individuals providing the right amount of content, choices, and interaction so as not to overwhelm or frustrate.
Their technology has several dimensions including the ability to understand the input using available tools like NLP and AI and then use this as the basis of how to respond in a way that is natural and engaging – just like your text message exchanges are with family and friends; quick and to the point. You can see a video demonstration of their COVID19 chatbot here.
Listen in to hear Greg describe their incremental learning steps to get here, the ability to gather context from multiple (and sometimes surprising) sources, the guiding steps they can provide and the impressive examples he cites from Banner Health ED patients who get a great “FedEx” style experience as they navigate their Emergency Room visit.
Listen live at 4:00 AM, 12:00 Noon or 8:00 PM ET, Monday through Friday for the next week at HealthcareNOW Radio. After that, you can listen on demand (See podcast information below.) Join the conversation on Twitter at #TheIncrementalist.
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